Building your EQ skills
The traditional view of leadership and management is to "leave emotions at home"; and "rule your feelings, lest your feelings rule you." However, research investigations reveal that emotional intelligence is not only a cornerstone of effective leadership and productive employees, but a key ingredient to a happy and fulfilled workforce. People with higher emotional intelligence bring more value to their organizations and companies.
The program on EQ has 3 goals:
(1) Understand the 4 core "EQ" skills, including: self-perception, other perception (empathy), self-regulation, and social skills. And, make a business case on why "cleaning one's emotional house" increases personal and corporate profit.
(2) Challenge participants to improve their coaching skills. Participants will examine what is working in their business relationships, what is not working, and then coach for improvement. The specific principles of effective coaching will be discussed and the focus will be on behavioral suggestions, rather than labeling.
(3) Inspirational leadership and its impact on motivation, subjective well-being, and learning. Participants will be challenged to think of an act of inspiration they can commit in the next 30 days.
Coaching & Feedback
Most people are afraid to offer feedback, yet wish others would freely offer it to them. In this module, we focus on the principles of giving and receiving effective feedback.
We discuss the key goals of the coaching relationship and the principles of effective feedback, which include being direct, without being confrontational, being constructive, rather than destructive, being descriptive, rather than evaluative, and being specific, not general.