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Hot Topics
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Social Impact of information technology
Organizational decisions are increasingly made via information technology, such as
email, videoconference, phone, fax, and so on. This is primarily due to two factors: the
globalization of the workplace and the re-organization of many corporations to flatter
organizational structures, which enable flexible forms of contracting and interaction
among its members. However, with all of its gains, information technology presents the
manager with special, unforeseen challenges in terms of managing people and work place
dynamics.
Key benefits:
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The place-time model of social interaction
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Building rapport in impoverished communication media
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Managing the increased risk-taking that occurs when decisions are made electronically
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Information technology's impact on social networks
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Client Consultation
Many managers regularly "consult" with their clients and customers. It is
critically important to accurately assess clients' true concerns before developing
effective change strategies.
Key benefits:
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Building a trusting relationship with the client
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Making valuable suggestions for the client
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Building readiness for learning and change in clients and their organizations
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Understanding the "client" role
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Understanding the "consulting" role
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Distinguishing "expertise" from "diagnosis" from "effective
intervention"
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Choosing an effective "change" model
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Culture, Gender, and Business Performance
Managerial challenges are increasingly diverse in terms of cultures, genders, and race.
Stereotypes and communication barriers often threaten effective business interactions.
Key benefits:
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Evaluate personal effectiveness in conducting business cross-culturally
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Perform individual network analysis
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Develop business plan for effective cross-cultural teamwork
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